Terms of purchase

Approved
by the Managing Director of UAB NAVAKO
on 23 September 2016
under Order No. TB09/23

1. General provisions
1.1. These terms and conditions for purchasing goods on www.titebond.lt (the “Terms”) set out the conditions and procedure for purchasing goods sold by UAB NAVAKO, company registration number 303329776, business address Žygio g. 92, Vilnius, Republic of Lithuania, registered address Žygio g. 92, Vilnius, Republic of Lithuania, telephone numbers +370 5 2030444 or +370 655 66188, email address info@navako.lt (the “Company”), on www.titebond.lt (“TITEBOND.LT”), and the rights, obligations and liabilities of the Company and purchasers of the goods (the “Buyer” or “Buyers”). These Terms apply to everyone who visits TITEBOND.LT and purchases goods sold by the Company on this website.
1.2. Before using TITEBOND.LT, the Buyer must carefully read and familiarise themselves with these Terms. By purchasing goods on TITEBOND.LT, the Buyer confirms their agreement to comply with these Terms. The Buyer's confirmation is given by ticking the box labelled “I have read and agree to the Terms”.
1.3. A Buyer who has not read these Terms may not purchase goods on TITEBOND.LT.
1.4. These Terms do not restrict, and must never be interpreted as restricting, the rights granted to Buyers under the laws in force in the Republic of Lithuania.
1.5. The goods sold by the Company, together with their properties and characteristics, are described on TITEBOND.LT.

2. Ordering goods and concluding a sales contract
2.1. When purchasing goods on TITEBOND.LT, the Buyer may submit an order without registering or register as a TITEBOND.LT user. Registered Buyers subsequently need only log in by entering the required login details.
2.2. To place an order, the Buyer adds the goods they wish to purchase to their basket, confirms their agreement to these Terms, enters the required contact details, specifies the delivery location or method and clicks “Place order”. A UAB Navako employee will contact the Buyer shortly to confirm the order and will then send an invoice for payment to the email address provided.
2.3. The sales contract is deemed to have been concluded when the Buyer receives confirmation that the Company has received payment for the goods ordered.
2.4. The Company retains every sales contract concluded between the Buyer and the Company.

3. The Buyer's rights
3.1. The Buyer has the right to purchase goods on TITEBOND.LT in accordance with these Terms and the legislation of the Republic of Lithuania.
3.2. If the Buyer notices an error in the information they have provided to the Company, they may correct it by notifying the Company on +370 5 2030444 or by email at info@navako.lt.
3.3. The Buyer, if considered a consumer under the Civil Code of the Republic of Lithuania, has the right to withdraw from the contract by notifying the Company in writing within 14 calendar days of delivery. In this case, the Buyer must return the goods to the Company at their own arrangement and expense or cover the cost of returning them. The Buyer may withdraw from the contract and return the goods under this clause only if the packaging is undamaged and the goods have not been damaged or substantially altered in appearance. Changes to the appearance of the goods or their packaging that were necessary to inspect the goods received may not be considered substantial changes to the appearance of the goods.
3.4. The Buyer also has the other rights provided for in these Terms and the legislation of the Republic of Lithuania.

4. The Buyer's obligations
4.1. The Buyer must pay the price of the goods ordered, delivery charges and any other costs stated when ordering.
4.2. When the goods ordered are delivered, the Buyer must be at the specified location at the specified time and accept the goods.
4.3. If any details supplied by the Buyer when registering with TITEBOND.LT change, the Buyer must update them immediately. Otherwise, the Buyer assumes all resulting risks and consequences.
4.4. The Buyer also has the other obligations provided for in these Terms and the legislation of the Republic of Lithuania.

5. The Company's rights
5.1. If the Buyer attempts to damage TITEBOND.LT or disrupt its stable operation, or fails to fulfil their obligations, the Company may, without prior notice, restrict or suspend the Buyer's access to TITEBOND.LT or, in exceptional cases, cancel their registration. In such cases, the Company is not liable for any associated losses incurred by the Buyer.
5.2. In significant circumstances, the Company may temporarily or permanently suspend TITEBOND.LT without notifying the Buyer.
5.3. The Company may unilaterally amend or supplement these Terms at any time. In such cases, the Company is not liable for any associated losses incurred by the Buyer.
5.4. The Company also has the other rights provided for in these Terms and the legislation of the Republic of Lithuania.

6. The Company's obligations
6.1. The Company undertakes to provide the conditions necessary for the Buyer to use TITEBOND.LT properly.
6.2. The Company also has the other obligations provided for in these Terms and the legislation of the Republic of Lithuania.

7. Delivery of goods
7.1. When ordering goods, the Buyer may choose delivery to a specified address, for which a delivery charge applies, or collect the goods from one of the Company's outlets. The delivery charge depends on the size of the order and the delivery location or city. If the Company agrees to deliver on a non-working day, the charge may be higher than for delivery on a working day.
7.2. Prekė pristatoma Pirkėjo nurodytu adresu per 3 darbo dienas nuo tada, kai Pirkėjas gauna patvirtinimą apie tai, kad Bendrovė gavo mokėjimą už užsakytą prekę.
7.3. On delivery, the Buyer must inspect the condition of the goods. Once the Buyer has signed the invoice and/or the delivery handover record, the goods are deemed to be in satisfactory condition. If the Buyer notices any damage, they must record it on the invoice and/or delivery handover record and prepare a written damage report in any format. If the Buyer fails to take these steps, the Company is released from liability to the Buyer for damage to the goods.
7.4. If the Company does not have the required goods or, for any other reason, cannot deliver them within the stated time, it will contact the Buyer to agree delivery arrangements. The Company is in all cases released from liability for failure to meet delivery deadlines if the goods are not delivered or are delivered late due to the Buyer's fault or circumstances within the Buyer's control.

8. Returns and exchanges
8.1. Returns and exchanges are handled in accordance with the Retail Trade Rules approved by Resolution No. 738 of the Government of the Republic of Lithuania of 2 July 2014.

9. Liability
9.1. Where damage occurs, the party at fault shall compensate the other party for the direct losses caused by that fault.
9.2. The Buyer is fully responsible for the accuracy of the information supplied in the registration form. If the Buyer does not provide accurate information, the Company is not liable for the resulting consequences.
9.3. The Buyer is responsible for actions carried out using TITEBOND.LT.
9.4. The Company is not liable for communication failures or for criminal or other unlawful acts by third parties that cause damage to the Buyer, their authorised representative or other persons.
9.5. The parties are liable for breaches of a sales contract concluded through the online shop in accordance with the legislation of the Republic of Lithuania.
9.6. If the Buyer refuses, without justification, to accept all or part of the goods on delivery, the Buyer must pay the cost of returning or transporting the goods or relevant part to the Company. This cost is equal to the original delivery charge to the Buyer.

10. Processing of personal data
10.1. Personal data supplied by the Buyer, including their first name, surname, address, telephone number and email address, are stored and processed in accordance with the Law on Legal Protection of Personal Data of the Republic of Lithuania. The Company ensures that personal information requested in the order and registration forms on TITEBOND.LT is used only to: (A) fulfil the Buyer's orders; (B) contact the Buyer; (C) issue invoices; and (D) conduct direct marketing. The Company reserves the right to disclose information to third parties in the circumstances and manner prescribed by the laws of the Republic of Lithuania.

11. Communications
11.1. The Company sends all notices to the Buyer at the email address provided in the Buyer's registration form.
11.2. The Buyer sends all notices and enquiries to the Company by post or by email to info@navako.lt.

12. Final provisions
12.1. Matters not covered by these Terms are governed by the legislation of the Republic of Lithuania.
12.3. Any disagreements concerning the implementation of these Terms shall be resolved through negotiation. If agreement cannot be reached, disputes shall be resolved in accordance with the legislation of the Republic of Lithuania.